AROTA GEN CLOTHING – ALL POLICIES
Proprietor name : Arojit DebRegistered MSME (UDYAM-AS-30-0023033)
Website: arota.in
- Privacy Policy
Last Updated: 12 December 2025
AROTA GEN CLOTHING (“we”, “our”, “us”), owned by Arojit Deb, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit arota.in or purchase from us.
Information We Collect
Name, email, phone number
Billing & shipping address
Payment information (third-party gateways)
Browsing information: IP address, device data, cookies
Order history and preferences
How We Use Your Information
To process and deliver your orders
To provide customer support
To improve website experience
To send order updates, offers, and marketing communications
To prevent fraud and ensure secure transactions
Information Sharing
We do not sell or rent your data.
Data is shared only with:Payment gateways (PayU, Razorpay, etc.)
Courier & logistics partners
Website analytics tools (Google Analytics)
Cookies
Used for improving browsing experience and enabling cart functionality.
Data Security
We use encryption and industry-standard security practices to protect your information.
Your Rights
Request access, correction, or deletion of your data
Opt out of marketing emails
Privacy Contact
📩 team@arota.in
📞 8134896483
🏠 Ward No. 5, Lanka MB, Hojai, Assam – 782446, India
- Refund & Return Policy
Last Updated: 12 December 2025
Your satisfaction is important to us at AROTA GEN CLOTHING, owned by Arojit Deb.
Eligibility for Returns
Returns are accepted if:
Wrong product/size delivered
Defective or damaged item
Item is unused, unwashed, and in original packaging
Return Window
Returns accepted within 7 days of delivery.
Non-Returnable Items
Used or washed apparel
Customized products
Items without tags/original packaging
Refund Method
Refunds are issued to the original payment method within 7–10 business days after quality check.
Exchange Policy
Size exchanges are possible based on stock availability.
How to Request a Return
📩 Email: team@arota.in
Include order ID + issue details + photos (if damaged).
- Shipping Policy
Last Updated: 12 December 2025
We ship all AROTA products safely and quickly across India.
Order Processing
1–2 business days.
Delivery Time
Standard locations: 4–7 business days
Remote locations: 7–10 business days
Shipping Charges
Automatically calculated at checkout.
Tracking
Tracking details are sent via SMS/Email once dispatched.
Delays
Delays may occur due to logistics partners, weather, or high order volume.
- Terms & Conditions
Last Updated: 12 December 2025
By accessing arota.in, you agree to the following terms.
AROTA GEN CLOTHING is owned and managed by Arojit Deb.General
We maintain and control all website content and operations.
Use of Website
Do not misuse website features
Do not copy designs, content, or images without permission
Product colours may vary slightly due to lighting/screen differences
Pricing
Prices may change without notice
Final checkout price includes all taxes
Order Rights
We may cancel orders due to:
Invalid address
Payment failure
Fraudulent activity
Intellectual Property
Brand name, logo, images, and product designs belong to AROTA GEN CLOTHING.
Liability
We are not responsible for delays caused by third-party delivery services.
- Cancellation Policy
Before ShipmentOrders can be cancelled within 12 hours of placing the order.
After Shipment
Cancellation is not possible after dispatch.
You may request a return instead.
- Contact Us
For all support or policy-related queries:
📩 team@arota.in
📞 8134896483
🕙 10 AM – 7 PM (Mon–Sat)
🏠 Ward No. 5, Lanka MB, Hojai, Assam – 782446, India
🌐 https://arota.in